Returns and Refunds

We want to make your experience at The Caker as problem-free as possible and always aim to print and post your order in perfect condition.  

Occasionally, a problem can arise. In the unlikely event that a product is faulty in any way, we ask you to contact us to let us know of the problem as soon as possible. We can then discuss whether you prefer a  refund or replacement.

Reporting a problem

If for any reason you are not happy with your order, please contact us via our email address info@thecaker.com or use our Contact Form. You will need to quote your order number and provide the details of the problem with the order.

We aim to acknowledge any complaint within 1 working day and will do our best to resolve it immediately. We may ask you to take a photograph of the product to help us communicate the issue. Should it be necessary, we will then advise you how to return your item.

Returning products and issuing refunds

As our products are made to order and personalised we can only offer a refund if these is a fault with the item or if we have made a mistake with the details of your order.

Where an item is faulty, we may ask you to provide us with a photograph of the product clearly showing the fault within three days of receipt.

If you are eligible for a refund, we will reimburse the price you have paid for the product(s) in full.

Refunds cannot be given if the fault is a result of your own actions such as product misuse or if personalisation is mis-spelt when making the order or if you have uploaded an image of a low resolution or size.